Refund Policy

Effective date: October 28, 2026

This Refund Policy explains how refunds are handled for paid Lexcellent subscriptions and purchases.

Lexcellent is operated by Individual Entrepreneur Anton Elizarev, Armenia.

1. General Policy

Paid access to Lexcellent may be sold through Paddle, Apple App Store In-App Purchases, Google Play Billing, or other payment providers.

Refunds are handled according to the rules of the payment provider used for the purchase and this Refund Policy.

2. Purchases on the Website (Paddle)

Purchases on our website are sold by our online reseller Paddle.com, which is the Merchant of Record for these orders.

14-day refund. You can get a full refund of any website payment — the first payment of a subscription or a renewal — within 14 days of that payment, for any reason and without having to explain why.

After 14 days we still refund a payment when something went wrong on our side, for example a duplicate or mistaken charge, a billing error, or a technical problem that kept you from using Pro.

To request a refund, use the link in your Paddle receipt email, go to https://paddle.net, or write to support@lexcellent.app from the email address of your account. Refunds go back to the original payment method; depending on Paddle, your bank or your card issuer they may take a few days to appear.

If you live in the European Union or the United Kingdom, you also keep any statutory right to withdraw from the purchase that applies to you; the 14-day refund above does not limit it.

3. App Store and Google Play Purchases

If you purchased Lexcellent through Apple App Store or Google Play, refunds are handled by Apple or Google according to their own policies.

We may not be able to issue a refund directly for purchases made through Apple App Store or Google Play. You should request the refund through the store where you made the purchase.

4. Subscription Cancellation

You may cancel your subscription through the payment provider where you purchased it.

Cancellation stops future renewals. It does not by itself refund previous payments — see section 2 for refunds of website payments. After cancellation, paid access may remain available until the end of the current paid billing period unless the payment provider applies a different rule.

5. Free Plan

Lexcellent may offer a free plan with usage limits. Free plan limits are not a basis for a refund of paid subscriptions unless required by applicable law or the relevant payment provider's rules.

6. Contact

For refund questions, contact us at support@lexcellent.app.

Individual Entrepreneur Anton Elizarev
Building 9/4, Apartment 1, Garegin Nzhdeh Avenue
Gyumri, Armenia
Email: support@lexcellent.app
Website: https://lexcellent.app